Legal Access Depends On Local Law
Our Legal position starts with jurisdiction. Access depends on local law, and you should use the service only where local law permits. We may ask for accurate account details and phone verification before access is completed, particularly when an account action needs identity confirmation. The name
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attached to a wallet or bank route should match the account details we hold so a payment status can be checked without confusion. DANA, OVO, GoPay and QRIS may appear as local payment context, while bank transfer and virtual account records can also require confirmation. We
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retain policy records for the period needed to address account, security and legal requests, then remove or anonymise them when applicable. For a correction, access request or question about a restriction, use the support route linked beside the cashier and include your account identifier. We assess
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each request against local requirements and the records available to us.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.